This policy is applicable to ALL orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Austria, New Zealand

• Standard Shipping AU$9.99
• Standard Shipping When Order Over AU$99 Free Shipping

We do not provide shipping services to countries that are not listed in our sales coverage.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

In general, shipments are in transit for 10 - 15 days (Monday to Friday). Order cut off time will be 08:00 PM Hong Kong Standard Time (Hong Kong). Domestic order handling time is 2 - 3 business days (Monday to Friday).

C. DELIVERY TERMS

We use the USPS to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@mccoyn.com .

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

G. TAX AND DUTIES

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

RETURN CONDITIONS

• You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.
• Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
• Free gifts must be in good shape, unused, unworn, and returned at once
• We won't accept returned items that were sent back by you directly without contacting with us first.
• Free gifts cannot be returned if lost or used, or its price must be deducted
• No matter what the situation is,the original shipping fee and Shipping Guarantee are non-refundable.

• Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues
• Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues
• Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues
• Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns
• Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
• Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.

EXCHANGES

Exchanges can be processed for the same item/color in a different size.

EXCHANGES FEE

We do not charge any exchange fees

RETURN ADDRESS