Refund Policy
RETURN & REFUND POLICY
We want you to be completely satisfied with your purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging.
- You must provide the receipt or proof of purchase.
Non-returnable items: We cannot accept returns on sale items, gift cards, or personalized items. Please get in touch if you have questions or concerns about your specific item.
2. Return Process
To start a return, you must contact us first at info@mccoyn.com.
IMPORTANT: Please DO NOT send your return to the address on your package or the business address listed on our website. That is our administrative office, not our return warehouse, and your package may be lost or rejected.
If your return is accepted, we will send you the correct return shipping address (warehouse location) and instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
- Defective/Damaged/Wrong Item: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping cost.
- Customer Remorse: If you are returning the item because you changed your mind, ordered the wrong size, or simply don't like it, you (the customer) are responsible for paying the shipping costs to our designated return warehouse. Shipping costs are non-refundable.
4. Restocking Fee
We do NOT charge any restocking fees for returns.
5. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at info@mccoyn.com.
6. Cancellations
We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
7. Damaged or Defective Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
8. Contact Information
If you have any questions about our return policy, please contact us:
Email: info@mccoyn.com
Phone: +86 15587979854
Business Address: Building 8, Room 201, South of 325 Shanjihua Village, Shanjihua Management Area, Dashanjiang Street, Wuchuan City, Guangdong Province, China
(Note: This is our administrative office address used for business registration. Please do not send returns here. Contact email for the return warehouse address.)
